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With award winning customer service, Zia has the support and confidence from the IT Support sector, forging strong partnerships that provide peace of mind through availability and responsiveness. Part of the Service Desk Institute, you can guarantee the right results for your business
SERVICES
Service Desk Support
Service Desk Consultancy.
Service Desk Training with the SDI training for Analysts and Managers.
Service Desk Process Reviews.
Service Desk Procedure Writing.
Corporate Support
On-site consultancy & support service.
Flexible business hour ticket support.
Contracts to keep your users supported.
Remote Support available.
Data Centre, Safe hands support.
Google Workspace / M365 Admin
Migrate from Google Workspace to Microsoft 365.
New tenant setups for Microsoft 365.
Global M365 admin management and support.
MS Intune MDM administration.
Review. Respond. Resolve.
Linking the skill gap
Specialising in Service Desk and Corporate Support including 0365 setups, administration and training.
The SDI are global leaders of best practice, providing training for Service Desk Analysts and Managers.
Zia can assist with SLA’s, XLA’s and KPI’s for your Service Desk teams to help with staff development and provide analysis of weekly or monthly reporting. Making sure your business goals are aligned with continual service improvements.
Companies Zia has worked with
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